Privacy Policy

1. Who We Are

ELDARA is operated by Prochele Software Solutions Private Limited, an Indian company providing technology services and mobile application experiences. ELDARA helps patrons, family members, and caretakers manage elder-care workflows such as medicine schedules, reminders, vitals, doctor appointments, daily activities, file uploads, payments, and account access.

Registered address: 264, Door No: F/22, F-block, 2nd Mani Road, Anna Nagar, Anna Nagar East, Perambur Purasawalkam, Chennai, Tamil Nadu 600102, India.

2. Legal and Compliance Framework

We aim to handle personal data in accordance with applicable Indian laws and platform requirements, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, applicable CERT-In cyber security directions, and Google Play policy requirements.

Where other laws apply due to a user's location, device platform, payment method, or service provider, we take reasonable steps to support compliance with those requirements.

3. Information We Collect

Depending on how the app is used, we may collect the following categories of information:

• Account information, such as name, mobile number, email address, date of birth, gender, role, plan, login status, and account status.
• Authentication information, such as OTP verification records, session tokens, device information, login attempts, and security logs.
• Patron and caretaker information, such as patron profiles, family or PTA relationships, caretaker assignments, ratings, and care group details.
• Health and care information, such as medicine schedules, medicine intake status, vitals, doctor appointments, appointment feedback, daily activities, care notes, and reminders.
• Files and media, such as uploaded prescription images, medicine images, care documents, and related metadata.
• Payment information, such as selected plan, order references, transaction status, invoice details, payment failure reason, and Razorpay transaction identifiers. We do not store full card numbers, CVV, UPI PINs, netbanking passwords, or bank login credentials.
• Device and notification information, such as device identifier, device model, platform, operating system version, app version, Firebase push token, notification status, and reminder preferences.
• Support and communication information, such as messages, emails, support requests, grievance requests, and feedback shared with us.
• Technical information, such as API request metadata, error logs, audit logs, security events, and diagnostic information used to keep the service reliable and secure.

4. How We Use Information

We use information for lawful and legitimate purposes connected with operating ELDARA, including to:

• Create, verify, authenticate, and manage user accounts.
• Provide medicine schedules, reminder notifications, vitals tracking, appointment management, daily activities, reports, file storage, and care coordination features.
• Enable patrons, family users, and caretakers to access information according to app permissions and user roles.
• Send OTP messages, account alerts, support communications, invoice emails, and service notifications.
• Process plan payments, maintain transaction records, handle failed payments, and provide customer support for payment issues.
• Analyze uploaded medicine or prescription images where users choose to use OCR or image-based extraction features.
• Maintain security, detect misuse, prevent fraud, troubleshoot errors, improve reliability, and comply with legal or regulatory obligations.

5. Consent and User Choices

By creating an account, submitting information, uploading files, enabling reminders, or using ELDARA features, users consent to the processing of their information for the purposes described in this policy. Users may choose not to provide certain information, but some app features may not work without information that is necessary for account verification, care management, payment processing, or notifications.

Users can manage some choices from within the app, including notification preferences and account removal options. Users may also contact us to request access, correction, deletion, withdrawal of consent, or grievance redressal as described below.

6. OTP, SMS, Email, and Notifications

ELDARA uses OTP-based verification and authentication. OTPs and service messages may be sent by SMS or email through third-party communication providers. Medicine reminders and app notifications may be sent through Firebase Cloud Messaging and displayed using mobile notification services.

Users should keep their mobile device, email account, and OTP confidential. We will never ask users to disclose OTPs, passwords, UPI PINs, or banking credentials outside secure app or payment flows.

7. Payments

ELDARA may use Razorpay or similar regulated payment service providers to process payments for plans or services. Payment providers may collect and process payment details under their own privacy policies, security standards, and regulatory obligations.

ELDARA stores only the transaction references and status information needed to manage plans, receipts, support, accounting, dispute handling, and audit records. We do not store full card details, CVV, UPI PINs, netbanking passwords, or bank account login credentials.

8. Files, Images, OCR, and AI Services

Users may upload medicine images, prescription images, or care-related files. These files may be stored using cloud storage services and may be processed to extract medicine information or support care workflows.

Where ELDARA uses OCR, image recognition, or AI-based processing, selected image data or image URLs may be sent to service providers such as OpenAI for the limited purpose of extracting relevant medicine or care information. Users should avoid uploading unrelated personal, financial, or highly sensitive documents unless the app feature specifically requires them.

9. Sharing of Information

We may share information with:

• Authorized users within the same care group, such as patrons, family or PTA users, and caretakers, according to app permissions.
• Service providers that help operate ELDARA, including hosting, database, SMS, email, payment processing, file storage, OCR, analytics or diagnostics, and notification providers.
• Professional advisers, auditors, payment processors, banks, or compliance partners where needed for business, tax, accounting, legal, or security purposes.
• Law enforcement, courts, regulators, government authorities, or platform reviewers where required by law, legal process, security obligations, or app store review.

We do not sell personal information.

10. Service Providers

ELDARA may use third-party service providers, including AWS for SMS, email, or file storage; Firebase or Google services for push notifications and app infrastructure; Razorpay for payments; Railway or similar hosting providers for API and database hosting; OpenAI for selected image/OCR processing; and other providers needed to operate, secure, and support the app.

These providers process data only for service-related purposes or as permitted by their own applicable policies and legal obligations.

11. Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. These safeguards may include HTTPS encryption in transit, authenticated API access, access controls, secure server configuration, session management, controlled database access, audit records, credential protection, and operational monitoring.

No digital system is completely risk-free. Users should keep their devices secure, protect OTPs and login details, and report suspected unauthorized access promptly.

12. Data Retention

We retain information for as long as necessary to provide ELDARA services, maintain user accounts, support care records, process payments, comply with legal obligations, resolve disputes, prevent fraud, maintain audit logs, and enforce our terms. Retention periods may vary based on data type, account status, legal requirements, and operational needs.

When information is no longer required, we take reasonable steps to delete, anonymize, archive, or restrict it in accordance with applicable law and business requirements.

13. Account Deletion and Data Deletion

Users may request account removal from within the ELDARA app using the Remove Account option, where available, or by contacting us at development@prochele.com.

To help us identify the account, users should contact us from their registered email address or provide the registered mobile number. We may retain limited records where required for legal, tax, accounting, payment, fraud prevention, security, audit, or dispute resolution purposes.

14. User Rights and Grievance Redressal

Subject to applicable law, users may request access to their personal data, correction of inaccurate data, deletion or erasure of data, withdrawal of consent, grievance redressal, or information about how their data is processed.

Requests and grievances may be sent to development@prochele.com. We may ask for information needed to verify the request. We aim to respond within a reasonable period and within timelines required by applicable law.

15. Children's Privacy

ELDARA is intended for elder-care users, adult family members, patrons, caretakers, and related adult users. It is not directed to children. If any child-related information is entered by a user, it should be done only with proper authority, consent, and legal basis.

16. International Data Transfers

ELDARA and its service providers may process or store information in India or in other countries depending on the location of cloud infrastructure, support teams, security systems, and service providers. Where applicable, we take reasonable steps to protect information according to this policy and applicable data protection requirements.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, platform requirements, service providers, security practices, or app functionality. Updated versions will be posted on this page, and the effective date will be revised.